Case Study: A Quick Shift to Record-Setting Online Sales
This Fortune 500 top clothing retailer was looking, in particular, for a contact center service provider that could supply agents that had an outgoing personality and were exceptionally conversational.The retailer considered several contact center service providers, but when they visited Protel BPO, they noticed they treated their agents like family, rather than simply focusing on numbers. This Fortune 500 clothing retailer had a similar set of values and goals. As a next step, this top clothing retailer partnered with Protel BPO to create a program designed specifically to meet its high standards for customer service.
A collaborative approach for reviewing calls and coaching also sets this relationship apart. Read more today about the successes formed in this partnership, and how Protel BPO used detailed training, reporting and other solutions to solve challenges.
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