Customer service is no longer a service provided only to consumers who have made a purchase, as today’s consumer requires high-quality services in order to become a customer. The vast majority of consumers say that quality customer services are what they rely on to make a purchase. Failing to live up to those expectations will…
DetailsAs you already know, successful companies have outstanding customer service. But did you know that a single bad customer service experience can permanently cost you a customer? It is true now more than it has ever been: if you aren’t able to tend to the needs of your customer in a timely manner, you will…
DetailsWhen someone loves their job, it shows. In fact, they might not even think of their daily nine-to-five as a job at all. This is what you want in a contact center representative charged with communicating with your customers. Unfortunately, there are a variety of ways in which a contact center employee can begin to…
DetailsWhen consumers become frustrated with a brand, they quickly turn to another. It sometimes takes only one bad interaction for them to jump ship and seek out better experiences elsewhere. While it’s always been important to please the customer, the evolution of consumer behavior has undergone a rapid change and customer service assistance is more…
DetailsDuring uncertain times this last year and a half, customer behavior has changed. It’s time to think about how customer service needs to evolve accordingly. What has already become evident is that customer-facing representatives will need to develop a deeper understanding of clients’ needs. And moving forward, service strategies will need to reflect the understanding…
DetailsConsumers have evolved, and at a rapid rate over the last year. The customer experience now takes center stage for organizations looking to retain their valuable customer base. But what does good service entail? For most consumers, it’s a polite, warm and friendly interaction with a brand. Are your customer-facing representatives offering that level of…
DetailsThe hospitality industry centers on customer relationships. Customer satisfaction is crucial in every industry, but it’s an especially important lifeline in the hospitality industry. Given the fluctuations caused by seasonal changes, this can put an overload on representatives and affect the overall experience of your customers. The answer to the issue is to outsource your…
DetailsQuality customer service has never been more important. The statistics back that up. Around 82% of customers say they want instant answers to their questions, so when customer services are lacking, those questions go unanswered and you stand the chance of losing once-loyal customers. When you outsource your customer service needs, you’re on the right…
DetailsAcquiring new customers is a costly venture. When you’ve made improving customer satisfaction scores a high priority, you increase your chances of return customers that become loyal to your brand. It’s estimated that retaining customers is anywhere from five to 25 times less expensive than getting a new consumer on board with your brand. That…
DetailsCustomer service is an important topic, especially in light of the relatively recent changes in customer expectations. Today’s consumers demand personalized customer services and will seek them out elsewhere if a company is unable to provide them. Consumers have developed a sense of entitlement, and perhaps rightly so. They know their dollars are important and…
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