The past two years have changed the dynamics of the workforce in many ways. Perhaps one of the most challenging is the inability to find the needed employees for your organization to run well. Staffing shortages remain in many industries, including customer service. Has your organization suffered as a result? It might be time to outsource to a nearshore contact center where the workforce is robust and can help you meet the evolving needs of your customers.
Don’t confuse nearshore with offshore contact centers, because the two are quite different. Offshore facilities are located many time zones away from your customers, which includes countries like India, China and the Philippines. A nearshore contact center often shares time zones with the continental U.S. These countries include several Central American countries, like Belize, which includes some heavyweights in the industry.
So, what do you really get out of a nearshore contact center? Let’s cover some of the biggest perks.
Affordability with Great Service
With lower overhead, nearshore contact centers can pass the savings on to their clients. There are advantages to being in the same or close to the same time zone. Plus, without the vast cultural differences, communication is improved over what many offshore centers can offer.
For nearshore contact centers in Belize, English is the official language. Belizeans have adopted the American culture and it shows in their communication with American consumers. Rather than experiencing cultural miscommunication, which can be the case with offshore agents, there is a sense of familiarity.
Infrastructure is important. This includes everything from political to environmental and technological infrastructure. The best nearshore contact centers, such as those in Belize, are located in areas where telecommunications are not lacking anything, governments are solid and the workforce is confident they can live comfortably.
Roughly 45 million Americans speak Spanish as first or second languages. Having a customer service representative with bilingual skills is a benefit should they be connected with someone who prefers Spanish over English. This is something Belizean customer service professionals can offer U.S.-based companies with Spanish-speaking customers.
We’re proud of our Belizean roots at Protel BPO. Our workforce is uniquely suited to offer excellent contact center services because our agents are passionate about what they do and are inspired to assist customers. Find out more about how we achieve high praise from our clients on a regular basis by contacting us today.