Keeping consumers happy is not an easy task today, but it doesn’t have to be something that falls squarely on your shoulders. Outsourcing your customer service needs is fast becoming the best way to keep up with consumer demands, and it’s something we are committed to bringing excellence to at Protel BPO. Whether you’re growing…
DetailsAre you thinking about outsourcing your inbound contact center services but aren’t yet convinced that it’s the right move for your brand? Aside from your social media presence, most customers will only have interactions with your brand through your customer service representatives, which means you can’t take any risks on poor interactions. This is particularly…
DetailsIf you’ve kept up with customer service thought leaders in the last couple of years, you know that consumer expectations have evolved. The average customer expects more out of the brands they do business with, but what does that mean for your business? Keeping up on trends involving customer expectations might take time out of…
DetailsExcellence is something that all top-performing companies accept as integral in the strategy for keeping up with and potentially surpassing their competition. It is key for operational excellence to be ingrained in the company culture, particularly at contact centers where the importance of providing quality customer care has never been more important. Lowering Attrition Rates…
DetailsThe past two years have changed the dynamics of the workforce in many ways. Perhaps one of the most challenging is the inability to find the needed employees for your organization to run well. Staffing shortages remain in many industries, including customer service. Has your organization suffered as a result? It might be time to…
DetailsA superior customer experience is often the differentiator between brands; customers know that if they are not receiving service that feels personal and customized and that meets their needs with laser-focused specificity, that your competitor is all-too-ready to meet their needs. For many companies, this is the initial motivator to outsource customer service. But offering…
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