Outsourcing is the norm today. From sales to IT management, seeking out qualified individuals to handle specific aspects of day-to-day work is the smart way to grow a business. Increasingly, companies in many industries are outsourcing contact center assistance for their customer service needs. If improving the customer experience is something you’re considering, you’re in the right place.
The Perks of Outsourcing
Who doesn’t want to reduce costs? If you can slash something in a budget and still come out ahead, why wouldn’t you? It’s certainly true with customer service because it’s exceedingly expensive to have that in-house. But that’s not the only reason you should consider finding a contact center to work for you.
When your company has a team of experts working on your brand you can grow your customer base far faster than going it alone. Or if you’ve planned a host of new products or services coming out, you’ll need extra support, which is what a contact center is built to do.
But if there is one thing that stands out as the key reason to outsource to a contact center, it’s the level of service your customers receive, which improves your relationship with them. With consistent, fast and friendly customer service, your customer base becomes even more loyal, even talking up your brand to others.
Nearshore Contact Centers
As organizations seek out assistance from a third-party contact center, it’s not unusual for them to look into offshore services. These contact centers, often located in the Philippines, India and China, offer fees that seem like they’re too good to be true and they are. Language and culture barriers pop up as consistent challenges. Quality control and security issues also become a problem.
To combat those issues but save money, consider a nearshore contact center where there is no language barrier and you even get agents working in the same or close to the same time zone.
At Protel BPO, we’re located in the English-speaking country of Belize where our employees are highly-immersed in American culture and easily adopt the company cultures of the brands we represent.
We know saving money is important to our clients and we offer up to a 60% savings compared to what it costs to operate a domestic in-house contact center, but the real value is in our services. Our agents are highly-educated and continue their training throughout their employment. The level of attention they provide customers is what good relationships are made of. If you want to establish deeper bonds with your customers and develop long-term brand loyalty, contact us and let’s talk about how we offer a customized approach to customer service.