Labor shortages have hit just about every industry. Among the more persistent problems this causes is that customers feel their needs aren’t being met by the brands they spend their hard-earned money with. Fortunately, there’s a customer service solution available.
According to the U.S. Chamber of Commerce, the retail trade industry is experiencing a “quit rate” of 3.3%, which is higher than the national average of 2.6%. According to the Chamber, “wholesale and retail trade … have more unfilled job openings than unemployed workers with experience” in that industry.
The problem is ongoing, but how is it affecting retailers? The shortage is disrupting the day-to-day operations of workers and managers, which means they’re tasked with more responsibilities and are stretched thin. Burnout is a real risk. These are not ideal traits for a person who is also directly communicating with customers.
Fighting the Shortage With Qualified Help
If you’ve been feeling the pinch in your customer services, it’s time to outsource customer service tasks to trusted professionals working at contact centers where a culture of employee satisfaction is a priority.
Your employees already have enough on their to-do list, so don’t burden them with a task that they might not be qualified to do. Rather, bring in a third party to directly communicate with your customers and handle all of their needs.
Worried about outsourcing because of a lack of quality control? That’s a natural response, but in order for top-quality contact centers to maintain their reputations and keep their clients, they must be able to perform with great skill, which means they know how to handle every possible question your customers could have. They have the personality and communication skills to answer queries with friendliness and efficiency.
At Protel BPO, we know the labor market is stretched thin, especially in retail shops. Many of our clients are in retail, including household names like J. Crew.
Our approach to customer service is one that works with clients in many industries, but they all get the same outstanding level of expertise. Our customer service professionals absorb the company culture of the companies we represent, which means they are beyond capable of communicating with their customers. Contact us and let’s discuss how we can help you strengthen your relationships with your customers.