Maybe it’s something you’ve heard about: companies in your industry are deciding to find better customer service at nearshore contact centers. When you outsource your contact center services to a qualified and trusted professional company that focuses on customer service, you’ll never regret it. Here’s why:
- Happier Customers
It’s true for companies that outsource their customer service needs – they suddenly see an increase in happier customers. There are many reasons for this, not the least of which is that a professional contact center invests in educating its agents. This gives them the tools they need to be successful at their jobs. When an agent experiences success, it makes them happy, and that happiness tends to be contagious to the customers they serve.
Ever had a busy season where as hard as you tried, you couldn’t keep up with customer inquiries? The hold times were too long, and it’s no secret how much customers loathe being on hold. When you outsource your contact center, the provider will scale to your needs. If it’s an exceedingly busy time for your company, they have the extra agents on hand to assist.
- Modern Technology
The rate at which technology evolves makes it hard to stay current, but it’s important to keep up or you will be left behind. Outsourced contact centers know that if they’re going to compete, they’ve got to stay current with telecommunications technology.
- Assistance at All Hours
Your customers need help at all hours of the day, not just 9 a.m. to 5 p.m. An outsourced contact center will have agents on staff at all hours so your customers, regardless of how late or early it is, will get the assistance they need.
These amenities are being offered at top-notch nearshore contact centers where highly educated agents are offering premium services, yet you’re saving money.
At Protel BPO, we’re a contact center based in the English-speaking country of Belize. Our citizens are known for their warmth and friendliness, and we recruit the best communicators from a large pool of potential employees. We educate them so they know everything a customer could possibly ask about your products and services.
Our customers are often attracted by the cost savings they see compared to what they pay for U.S.-based contact center services, but they quickly realize the real value is in our ability to improve relationships between brands and their customers.
Want to know more about how we improve customer satisfaction scores? Contact us and let’s talk about how we can boost your brand’s image.