Are there lessons to be learned by looking back at previous recessions? The Great Recession of 2008 is getting plenty of attention now as economists predict a recession in the near future. One thing that doesn’t change, in good times or bad, is that consumers expect great customer service, which is something you can offer even in a recession.
But is outsourcing a smart move when every company is watching their spending? In the typical recession spending model, most companies are receding in terms of their economic activities. They become skeptical and fully analyze every dime going out while trying to maximize finances coming into the organization. Fortunately, by spending money outsourcing your customer service needs, you can save money and gain more loyal customers.
Benefits of Outsourcing
There is so much focus on saving money that companies often forget to consider the benefits related to outsourcing customer services to a nearshore provider. Yes, nearshore providers have lower overhead costs, which are passed on to the client, but this only matters if you’re getting something of value from them.
When you outsource, you’re stopping the flow of money to on-premises customer service operations. Anyone with experience related to these types of operations knows how costly they are and that the return on investment is not usually good.
The main focus of your business has never been establishing a highly effective contact center, so why try to take on all that comes with leading your business as well as the burden of a contact center? When you outsource to a company like Protel BPO, you’re getting a contact center full of agents who have been properly vetted and trained and are motivated to please your customers. The cost savings we offer compared to domestic contact centers is usually the first thing that attracts clients to us, but when you make us an arm of your company, you realize the real value is in the relationships we establish with your customers.
Contact us and let’s talk about our commitment to communicating effectively with customers, giving them access to the information they need and doing it with a smile. You won’t be disappointed in the results we produce.