Business leaders don’t rise to high positions by making irrational decisions – they take measured steps that are planned and well-considered that yield positive outcomes. Outsourcing plays a big part in those successes, and it can be used to gain access to everything from IT solutions to customer service support. At Protel BPO, we know that cost is a big factor in decision-making, but a bigger component is how these outsourced resources provide value.
Exploring an outside partnership requires time-consuming research that could ultimately stall out. There are potential issues s associated with compliance and the safety of company and customer data, so sometimes outsourcing seems too risky.
Contact centers offering customer service solutions must first impress upon potential clients that their cost-effective solutions are safe and that the company can be trusted with sensitive information. Once those hurdles have been cleared, trust must be established that the company can improve customer relationships, which is not something all contact centers can do.
At Protel BPO, we know the trepidation our clients feel as they embark on the search for a contact center that can embrace their company culture, and learn all the information about their products and services while providing the type of communication that today’s consumers demand.
Choosing a Valued Partner
One of the commonalities among our clients is that those who initially had reservations about outsourcing customer service quickly became advocates of our services.
Rather than trying to develop a team of customer service experts in-house, partnering with an expert is by far more cost-effective and provides long-term value for a variety of reasons.
AT Protel BPO, our approach is to invest in the people who serve our clients. This includes taking a new approach to training – one that involves an immersion into the company culture of those we represent to become an arm of the company. When we communicate with their customers, it’s a seamless transaction that strengthens the relationship between brand and customer.
The value proposition is about more than cost savings, as cost savings alone does not equate to value. At Protel BPO, we save our clients up to 60% on what they spend on in-house customer services, but that’s not what impresses our clients the most. The knowledgeable, fast and friendly service our clients’ customers receive is where the true value lies. If you’re looking to improve your customer relationships and create brand loyalty, contact us and let’s talk about our approach to assisting you.