Belize is known for its pristine beaches, beautiful blue Caribbean waters, Mayan ruins and rainforests filled with exotic plants and animals. Yet while the country is known for its beauty, it’s also a place where contact centers have thrived. If you’re interested in partnering with a nearshore contact center, the English-speaking country of Belize is the place to go.
If you’ve never heard of Belize as a hotbed of customer service solutions, you’re not alone. Compared to some other countries, Belize is a newcomer to the outsourcing world, but companies are quickly catching on that they can get excellent customer service without exhausting their budget when they outsource to Belize.
It’s Geographically Close
With several airlines in the United States offering a short, non-stop flight to Belize, it is a quick trip for companies who want to take part in the training process.
Given its location, Belize also shares time zones with the U.S., which is an advantage for stateside customers who want to reach out to customer service representatives during convenient hours.
No Communication Gaps
English is the official language of Belize, which means you don’t suffer the communication gaps common with offshore contact centers where English might be a second or third language for the representatives. Many Belizeans have a neutral accent, which makes them excellent candidates for contact center work. Furthermore, Spanish is also a widely spoken language in Belize, so for companies that serve a large Hispanic population, this multi-lingual quality is highly sought after.
Belizeans also share the American culture, as many of their television channels are U.S.-based and cover American news, lifestyle, movies, sports and commercials. This familiarity with American customs and styles makes the quality of communication even more robust.
Belize is one of the most stable countries in Central America. It doesn’t have the same political instability as its surrounding neighbors. The crime rate is also quite low and the country places a priority on strong communities.
Let’s Form a Partnership
When you partner with a nearshore contact center in Belize, you’re developing a relationship with organizations that have low attrition and turnover. This is especially true at Protel BPO, where we foster a culture of employee satisfaction by giving our team members motivation to move up within the company and feel engaged and fulfilled in their careers.
Want more information about why you should partner with a nearshore contact center like Protel BPO? Contact us and let’s talk it over.