The first step to improving customer service is often deciding on a contact center where it will be outsourced. And nearshore contact centers, which can save a company 40 to 60% compared to domestic in-house contact centers, are an increasingly popular choice. Shamir Villanueva, operations director at Protel BPO, says one of the reasons his…
DetailsThe knowledge that a single poor customer experience could lead to customer churn has motivated many companies to seek out solutions for improving relationships. One of the most popular and most effective solutions is outsourcing customer service needs to a reputable contact center. The sooner you can take proactive measures to improve customer relationships, the…
DetailsRetaining customers has always been important, but when the economy suffers, retention becomes a top priority. What’s the best way to keep customers coming back? The answer is quality customer service. Forrester, a research and consulting company, recently released its report on customer service megatrends hitting companies struggling in the current pandemic-ladened environment. In short,…
DetailsYou have a lot of options when it comes to customer service channels, with digital varieties like email and social media providing a personalized way to connect with customers. While you should take advantage of digital opportunities to engage your audience, it’s important to note that there’s still no replacement for human-to-human customer service. When…
DetailsA few years ago, digital marketing was lauded as the strategy to end all other B2B lead generation efforts. Many marketers believed that email newsletters, social media and other digital marketing efforts would eliminate the need for traditional lead generation. As the strengths and weaknesses of digital marketing were discovered, it became clear that marketing…
DetailsCompanies that succeed have several things in common. They are experts at what they do, create solutions and products that their target audience needs and they outsource aspects of their business that are not part of their expertise. Many successful companies seek out BPO support services because they know building relationships with customers is critical…
DetailsKeeping your support team in-house seems to make sense, because who would know better about your company’s products and services than the people under your roof? Unfortunately, as you know, your customer support staff is usually brought in specifically for that job and may have no other experience with your company, and therefore no deep…
DetailsApproximately eight out of ten small businesses outsource various services. One of the most important ways outsourcing is used is for customer service. To cut costs and gain access to top-quality services, many companies choose to partner with a nearshore contact center. It’s estimated that the market for contact centers will have grown by more…
DetailsQuality customer service has never been more important. The statistics back that up. Around 82% of customers say they want instant answers to their questions, so when customer services are lacking, those questions go unanswered and you stand the chance of losing once-loyal customers. When you outsource your customer service needs, you’re on the right…
DetailsDid you know that consumers are willing to spend more money on brands that provide excellent customer service? Even if they can get something comparable from a different brand, they will increase spending with a company that values their patrons and provides quality service. Some of the best customer service being provided today comes from…
Details
