Did you know that consumers are willing to spend more money on brands that provide excellent customer service? Even if they can get something comparable from a different brand, they will increase spending with a company that values their patrons and provides quality service. Some of the best customer service being provided today comes from organizations that outsource those services.
Have you considered outsourcing your customer service? Here are just a few of the valuable benefits you can see when you choose to outsource with Protel BPO.
Professional contact centers know consumers today demand personalized services. No longer can an interaction include the same rehearsed communication from agents to every customer. Consumers, more than ever, are looking for a personalized approach and without one may quickly take their business elsewhere.
When your customer services meet their expectations, you’ll see higher conversion rates and more sales, which equates to more revenue. Outsourcing to a quality contact center puts you on the path to happy customers and business growth.
Protect Your Relationships
As a business leader, you likely are doing everything you can to retain current customers. This is a much easier goal to meet when you have quality customer service agents working on your team. At some point, it is inevitable that something could go wrong with an order such as the products getting lost in the mail, a faulty product being delivered, or the wrong items being sent. This can lead to an unhappy customer, but the relationship can be saved with a strong customer service team.
It’s not uncommon for a once-unhappy customer to experience an increase in loyalty following a positive experience with an agent where the problem was resolved. Let’s face it – things can go wrong and sometimes it’s out of your control, but you can control how you handle those problems.
It’s expensive gaining new business, but when you treat your customers right, they do all the hard work for you by relaying their experience with your brand to other people. It’s true that consumers are more willing to talk about bad things that happen, but the good word gets out there, too.
It’s estimated that 72% of consumers will share their experience with six or more people. And if there is one thing consumers trust more than any other type of marketing or advertising, it’s the recommendation of other consumers.
If you’re looking to improve your customer service abilities, it’s easy: just partner with us at Protel BPO. We’re a nearshore contact center that is serious about hiring the right people and training them so they have the tools they need to succeed. Contact us and let’s talk about how we can gain more loyalty among your customers.