To Succeed at B2B Lead Generation, Pair Traditional Methods with Digital Marketing
A few years ago, digital marketing was lauded as the strategy to end all other B2B lead generation efforts. Many marketers believed that email newsletters, social media and other digital marketing efforts would eliminate the need for traditional lead generation. As the strengths and weaknesses of digital marketing were discovered, it became clear that marketing…
DetailsThe Facts on Contact Centers and Customer Service
Tips on Choosing the Right Contact Center for Customer Service Skilled communicators are the foundation of any good customer service strategy. One of the most powerful tools used in customer service is the contact center. Its approach to training, employee motivation, problem solving and ongoing skill development is the differentiating factor in the customer service…
DetailsBuilding Customer Loyalty Through the Human Touch of Quality Customer Service
Tips on Creating a More Impactful Customer Experience A customer service strategy utilizes a number of methods to achieve success. While nearly everyone has embraced digitization and there are many high-tech resources out there today, going with a decades-old method still provides valuable benefits, and that method is the human touch. Human-to-human interaction is one…
DetailsThe Benefits of Human Customer Service
There’s Nothing Antiquated About Human Customer Service The advent of digital customer service methods often requires a trial-and-error approach. You test out a few strategies, and eventually, the analytics will tell you what sticks. Thankfully, there’s one tool you can use that doesn’t require expensive experimentation and or disruption to the customer experience to find…
DetailsThe Value of Omnichannel Customer Service
You have a lot of options when it comes to customer service channels, with digital varieties like email and social media providing a personalized way to connect with customers. While you should take advantage of digital opportunities to engage your audience, it’s important to note that there’s still no replacement for human-to-human customer service. When…
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How Outsourcing Your Contact Center Helps You Close the Customer Experience Gap
Creating a highly personalized customer experience is no longer what you do to gain an edge over your competitors. It’s what you do to survive in a competitive market. And you do it with an outsourced contact center. A recent survey about the importance of customer experiences conducted by Harvard Business Review Analytic Services included…
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Does Your Outsourced Customer Experience Have “The Belize Touch”?
Providing the ultimate, personalized customer experience is at the top of your priority list. But you know that even with high-quality products and a perfect price point, your customers can all too easily switch to a brand that seems to value and “know” them. You may find that you can best meet your customers’ expectations…
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The Best Way to Drive Brand Loyalty Is Happy Contact Center Employees
Company culture has become a priority for business leaders and rightly so. It’s a reflection of your brand’s identity and values, and it directly influences the interactions your employees have with customers. Satisfied employees can focus on the customer’s needs, while disgruntled employees are distracted by their own concerns. So, the big question is: Are…
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The Brand Experience Is of Paramount Importance
There is a reason companies say their employees are the most valuable asset in their organization; the brand experience they offer is the voice of the company. It’s for this reason that your contact center should be staffed with high-quality professionals capable of representing your brand in a way that is consistent with your company…
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Make the Smart Move by Outsourcing Your Contact Center
If you’ve ever talked to a company leader who tried to install an in-house contact center, you probably learned pretty quick why it didn’t work out. From staffing woes to cost overruns, time and energy spent training employees to seeing the brand’s image take a dip — there are plenty of reasons for outsourcing your…
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The Key to Success Is a Positive Customer Experience
Maintaining customer relationships is paramount to maintaining loyalty and earning returned business. The cost of acquiring new customers is quite high, which is why the focus on a positive customer experience is so important. Customers have many options in where to spend their money, which means you have to one-up your competition. You can have…
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4 Reasons It’s Time to Outsource Customer Service
A superior customer experience is often the differentiator between brands; customers know that if they are not receiving service that feels personal and customized and that meets their needs with laser-focused specificity, that your competitor is all-too-ready to meet their needs. For many companies, this is the initial motivator to outsource customer service. But offering…
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Partnering With a Nearshore Contact Center and the Positive Impact on a Community
There are many reasons to partner with a nearshore contact center; namely, your ability to improve customer relationships, but there is another component linked to social responsibility. While you have a responsibility to your employees to remain profitable, you can also help out communities that truly value your business, and you can have a positive…
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Outsource Your Retail Inbound Contact Center and Improve the Customer Experience
Study after study concludes that retailers who have established a relationship with their target audience — who show them that they really care about their satisfaction — are the ones that get the return business. When you outsource to the right inbound contact center, you have an opportunity to build the kind of relationships that…
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Belize: Your Destination for Quality Contact Center Services
You might know Belize as the small Caribbean country on the northeastern coast of Central America, but did you know that it is a perfect spot for top-quality contact center services? It’s considered one of the best nearshore countries for highly-rated contact center assistance. American businesses have recently begun to seek out services from Latin…
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Inbound Contact Center Services Through a Belize-Based Company
If you’ve decided it’s time to outsource your inbound contact center services, you should consider a nearshore organization. Why nearshore? The answer for those who have gone this route revolves around the fact that they’re getting offshore savings with nearshore advantages. One of the best places for nearshore inbound contact center services is Belize —…
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Inbound Contact Center Services You Can Count On
Customer service is important, and this is something that successful business leaders have always known. But did you know that approximately 90% of consumers in America use customer service as a vital component in deciding whether or not they’ll do business with you? Nearly 60% of consumers will switch companies when the customer service they…
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The Advantages of a Nearshore Contact Center
When you offer a positive employee engagement experience, it leads to customer satisfaction. When customers are satisfied, they keep coming back. They also provide a valuable word-of-mouth service that funnels more business your way. Increasingly a way to get to this point is through partnering with a nearshore contact center. Nearshore services have advantages outside…
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Outsourcing Your Customer Service Solutions
When consumers interact with a customer service representative and come away from it feeling more like they’ve encountered customer disservice, the results are fairly consistent: they go elsewhere to do business. To prevent this situation in your organization, consider outsourcing your contact center services. It’s unfortunate that almost 80% of organizations think they’re offering “world-class”…
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Inbound Contact Center Services: How to Find the Right Match
Quality customer service is often the difference between a failing company and one that is hitting all of its goals. With the right inbound contact center services, you improve the customer experience and that means you’re getting more loyalty out of them. What is becoming more apparent in recent years is that you can get…
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Why Everyone Is Choosing Outsourced Customer Service
If there is one thing the hospitality industry requires, it’s quality interactions between customer and host. Customer needs can occur at any time, which means it takes a highly-attentive customer service mechanism that is always at the ready. What more and more companies in the hospitality industry realize is that outsourced customer service is the…
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The Importance of Quality Customer Service
Customers today want to do business with companies that take customer service seriously. Ensuring every interaction between your brand and your customer service representatives is smooth, helpful and personalized will keep your customers loyal, but failing to invest in high levels of service will do exactly the opposite. Partnering with the right contact center will…
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Customer Service Excellence From a Nearshore Contact Center
For companies looking to improve their bottom line, one of the first places to look is their approach to customer service. Improvements made in relationships are valuable, and failing to create a bond with your audience can lead to reduced loyalty and a lack of return business. For the best results, consider outsourced customer service…
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A Great Customer Experience Requires the Human Touch
There is no doubt that technology can drive advances in business when it’s used in the right places at the right times. Artificial intelligence (AI) is getting much use these days and has even pushed into customer service interactions. High-functioning contact centers use a variety of modern technology, but the best ones know a quality…
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Nearshore Contact Center Services Can Give You the Competitive Edge
Striving to fit the label of a “customer-centric company” is on the minds of most business leaders hoping to improve the reputation of their brands. The best way to achieve a customer-centric reputation is by providing high-quality customer service. By outsourcing your contact center services, you can achieve this goal at a quick pace. If…
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The Success of Your Business Depends on Quality Customer Experience
Retaining customers has always been important, but when the economy suffers, retention becomes a top priority. What’s the best way to keep customers coming back? The answer is quality customer service. Forrester, a research and consulting company, recently released its report on customer service megatrends hitting companies struggling in the current pandemic-ladened environment. In short,…
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Customer Service Improvements Save Money
Keeping your current customers is far less costly than building up a new customer base. In fact, you can count on a loyal customer to be worth almost 10 times the amount of their first purchase. From finding a more personalized way to interact with your target audience to outsourcing customer service assistance, you have…
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Outsource Your Contact Center for Quality Customer Experiences
It takes five good customer experiences to offset one bad experience, but that’s only happening when a customer actually stays around after that bad experience. It’s easy to see how important it is to provide quality customer services at all times and to have a better chance at doing that, outsourcing your contact center could…
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