What do people value most about their customer experience? They’re often looking for a unique, personalized customer experience; for others, some of the most important points to hit with your customer service include being knowledgeable, convenient, efficient and friendly. Prioritize these four areas and you’re likely to find yourself hitting the sweet spot with many…
DetailsIt’s been a top focus of customer service conversations in 2022 and it’s slowly sinking into decision-makers at companies in many industries: consumers are less forgiving than they were prior to the pandemic when it comes to customer service interactions. Offering more personalized services is increasingly what your organization needs to provide to keep customers…
DetailsKeeping your current customers is far less costly than building up a new customer base. In fact, you can count on a loyal customer to be worth almost 10 times the amount of their first purchase. From finding a more personalized way to interact with your target audience to outsourcing customer service assistance, you have…
DetailsCustomer expectations are on the rise. Over the past two years, expectations themselves have evolved and it has happened very quickly. In fact, people with their pulse on the wants and needs of the consumers know that customer service has become exceedingly important – far more than it was pre-pandemic. Is your company meeting customer…
DetailsFor companies looking to improve their bottom line, one of the first places to look is their approach to customer service. Improvements made in relationships are valuable, and failing to create a bond with your audience can lead to reduced loyalty and a lack of return business. For the best results, consider outsourced customer service…
DetailsHappy employees create happy customers. So how do you ensure employees are happy and confident in their position? You begin with selecting people that are right for the job, giving them quality training and allowing them to grow within the organization. Outsourcing your customer service can help you ensure all of these areas are…
DetailsMost companies talk about how they want to improve service, achieve a heightened customer experience and how they want their leaders to be stronger and provide the guidance necessary to create an effective team. The way to achieve these goals is to improve training for customer service agents, as well as create a standard for…
DetailsThink about what makes your most loyal customers keep coming back. These are the people who have had numerous positive experiences with your brand, from liking your products and services to interacting with your social media posts and having friendly conversations with your customer service representatives. Customer perception of your brand is everything, so what…
DetailsCustomer loyalty has always been important, but with recent consumer trends, establishing and holding onto that loyalty is more critical now than ever. Consumer behaviors during the pandemic have been changing, but one metric that should interest you is that 75% of consumers said they bought from a variety of brands and around 60% said…
DetailsWhen a customer’s experience doesn’t go well, many negative effects are set in motion, not the least of which is the possible loss of that customer and the money they might have spent with your company. Recently American Express surveyed consumers to get an idea of the impact customer service has on consumers. They found…
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