Blog - Protel BPO

Apr302024

A hand writing "Words have power," underlined in red.

What do you need to know about the impact of using Positive vs. Negative words in Inbound Contact Centers on the Customer’s Satisfaction and Loyalty.

Language is a powerful tool in customer service; the choice of positive or negative words can significantly affect the quality of service and influence customer loyalty. Inbound call centers and contact centers are key touchpoints for customers, and the words service representatives choose have a profound impact. Positive language helps to create an environment of…

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Jun142022

What Is Brand Camp and Why Does It Matter For Your Company?

Outsource Customer Service

At Protel BPO, we’re focused 100% on serving your customers. That’s why we have established what we like to call “brand camp,” which involves putting our agents through brand immersion. We know that today’s consumers are more focused than ever on personalized services and that the slightest poor customer service experience could lead to the…

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May102022

Partner with a nearshore contact center for excellent customer experience solutions.

What it Means to Deliver an Excellent Customer Experience

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Whether your company is a small operation or one with hundreds of employees and many departments, you want your customers to come back again and again. When you offer the right kind of customer experience, you can achieve that goal. If you’re looking for a way to make your customers more loyal, it may help…

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Jun202023

Outsourcing your contact center to a professional can improve customer relationships.

What to Expect After Outsourcing Your Contact Center Services

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When a customer needs assistance, the faster you can resolve the problem the more likely you are to retain them as customers. The customer experience is about more than the quality of your products or services; it’s about your approach to showing customers that you truly value them. One way you can do that is…

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Jul192022

Consumers want more than speed in customer service.

What You Need to Know About the Evolution of Customer Service

Inbound contact center

When customer expectations evolve, so too must the methods involved in providing exceptional customer service. And while providing good customer service has always been important, what defines that for customers has changed. Customers now want more than a simple interaction; they want to feel that they are known by the brands they choose and that…

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Mar192024

A large room of cubicles with agents seated in each cubicle answering phone calls.

When Does Outsourcing to a Nearshore Contact Center Make Sense?

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Recognizing that high-quality customer service is vital isn’t a problem for most organizations, but knowing when to outsource these services can be challenging. When you need cost savings without sacrificing quality, partnering with a nearshore contact center could be the best solution for your business. Partnering With Professionals The factors that lead an organization to…

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Apr52022

A nearshore contact center offers cost savings and highly-trained agents.

Why a Nearshore Contact Center May Be Your Best Next Decision

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The pandemic drove home one important lesson: people desperately need other people. And while it may have been felt most dramatically among family members and friends, even a friendly voice on the other end of a customer service call felt like a lifeline. This is just one clue into why many companies are discovering that…

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Aug92022

For exceptional communication, choose a nearshore contact center based in Belize.

Why Choose Belize For Your Nearshore Contact Center Services?

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Belize is known for its pristine beaches, beautiful blue Caribbean waters, Mayan ruins and rainforests filled with exotic plants and animals. Yet while the country is known for its beauty, it’s also a place where contact centers have thrived. If you’re interested in partnering with a nearshore contact center, the English-speaking country of Belize is…

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Aug172021

The hospitality industry relies on expert communication, which is why they have outsourced customer service assistance.

Why Everyone Is Choosing Outsourced Customer Service

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If there is one thing the hospitality industry requires, it’s quality interactions between customer and host. Customer needs can occur at any time, which means it takes a highly-attentive customer service mechanism that is always at the ready. What more and more companies in the hospitality industry realize is that outsourced customer service is the…

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Aug22022

Why Outsource Your Customer Service?

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If you’ve thought about outsourcing your customer service, now is the perfect time to follow through with bringing professional communicators into the mix to promote your brand and make customers truly happy. Nearshore contact centers are fast becoming rock stars to companies that need a boost in the way their customers are treated. How does…

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