How Do You Improve the Customer Experience?

Quality interactions between customer service agents and the consumer don’t happen by chance. It takes an intensive training program and the right work atmosphere for an employee to gain the tools they need to provide valuable service. Outsourcing these services to a high-quality contact center is one of the best ways to achieve better customer…

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Building Strong Relationships

The need to stay within a budget can inform many decisions leaders make at companies. When you partner with a nearshore contact center, the cost savings are measurable, but the true value you find is in improved customer service. Building Strong Relationships The key to any company’s success is return business, and this only happens…

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Customer Service in the Age of Digitization

What do people value most about their customer experience? They’re often looking for a unique, personalized customer experience; for others, some of the most important points to hit with your customer service include being knowledgeable, convenient, efficient and friendly. Prioritize these four areas and you’re likely to find yourself hitting the sweet spot with many…

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Protel BPO: Focused on Excellence

Operational excellence is not something that is accomplished and then checked off a list, never to be considered again; it’s an ongoing task that a company must intentionally pursue. At Protel BPO, a priority is placed on operational excellence, which is part of the reason so many of our clients stay loyal to us and…

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Protel BPO: Leading by Example

If there is one overarching complicating factor in the customer experience, it’s the lack of qualified customer service representatives available to assist consumers of all types. And it’s no wonder: the attrition rate for in-house contact centers is 35 to 40%. If you factor in the first 90 days of employment, the attrition rate increases…

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The Protel BPO Difference

The first step to improving customer service is often deciding on a contact center where it will be outsourced. And nearshore contact centers, which can save a company 40 to 60% compared to domestic in-house contact centers, are an increasingly popular choice. Shamir Villanueva, operations director at Protel BPO, says one of the reasons his…

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Outsource Your Contact Center Services Today

Maybe it’s something you’ve heard about: companies in your industry are deciding to find better customer service at nearshore contact centers. When you outsource your contact center services to a qualified and trusted professional company that focuses on customer service, you’ll never regret it. Here’s why:   Happier Customers It’s true for companies that outsource…

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Gain Measurable Benefits When You Outsource Your Contact Center Services

There are several tell-tale signs that you need a customer service improvement. Some companies notice it when their social media engagement is lacking. Others experience problems nurturing leads while others see glaring shortfalls in account-based marketing. These are all signs that you need to outsource your contact center for more consistent and improved customer engagement.…

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Customer Service Shines When Employees are Happy

Excellent communication is the core qualification for customer service agents. For most organizations that strive to personalize their interactions with customers, this means having representatives who are empathetic, good listeners, knowledgeable and kind.   What may be a more surprising trait of every successful customer service agent is that they are happy in their job.…

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