Empathy Is Crucial for Your Customer Service Success

During uncertain times this last year and a half, customer behavior has changed. It’s time to think about how customer service needs to evolve accordingly. What has already become evident is that customer-facing representatives will need to develop a deeper understanding of clients’ needs. And moving forward, service strategies will need to reflect the understanding…

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Customer Service Improvements Save Money

Keeping your current customers is far less costly than building up a new customer base. In fact, you can count on a loyal customer to be worth almost 10 times the amount of their first purchase. From finding a more personalized way to interact with your target audience to outsourcing customer service assistance, you have…

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Customer Service Expectations Reach New Highs

Customer expectations are on the rise. Over the past two years, expectations themselves have evolved and it has happened very quickly. In fact, people with their pulse on the wants and needs of the consumers know that customer service has become exceedingly important – far more than it was pre-pandemic. Is your company meeting customer…

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