The Facts on Contact Centers and Customer Service

Tips on Choosing the Right Contact Center for Customer Service Skilled communicators are the foundation of any good customer service strategy. One of the most powerful tools used in customer service is the contact center. Its approach to training, employee motivation, problem solving and ongoing skill development is the differentiating factor in the customer service…

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The Changing Needs of Customer Service

The role of customer service representatives has changed. Leaving the vital task of communicating with customers in the hands of untrained personnel is a risky move and could lead to your loyal customers becoming dissatisfied with your brand. According to a survey by Vision Critic, 42% of consumers will leave a brand after two bad…

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The Brand Experience Is of Paramount Importance

There is a reason companies say their employees are the most valuable asset in their organization; the brand experience they offer is the voice of the company. It’s for this reason that your contact center should be staffed with high-quality professionals capable of representing your brand in a way that is consistent with your company…

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The Benefits of Human Customer Service

There’s Nothing Antiquated About Human Customer Service The advent of digital customer service methods often requires a trial-and-error approach. You test out a few strategies, and eventually, the analytics will tell you what sticks. Thankfully, there’s one tool you can use that doesn’t require expensive experimentation and or disruption to the customer experience to find…

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The Advantages of a Nearshore Contact Center

When you offer a positive employee engagement experience, it leads to customer satisfaction. When customers are satisfied, they keep coming back. They also provide a valuable word-of-mouth service that funnels more business your way. Increasingly a way to get to this point is through partnering with a nearshore contact center. Nearshore services have advantages outside…

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The Advantages of a Nearshore Contact Center

A happy customer is a long-term customer, but it doesn’t happen automatically; it takes personalized customer service to establish a great relationship between a brand and a customer. When you partner with a nearshore contact center, you get the kind of assistance that you need to turn one-time purchasers into loyal customers. “But aren’t you…

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