Protel BPO’s contact center services give U.S. brands a competitively-priced solution to customer service. Brands can trust that Protel BPO’s English-speaking agents will converse easily with customers, since Belize is an English-speaking country and its close proximity makes the U.S. culture popular in Belize.
Rather than endure the cost of establishing a contact center, training employees and managing quality contact center services, businesses can outsource to Protel BPO while still providing customers a seamless brand experience. Protel’s agents are thoroughly trained, making adaptation to your brand natural and knowledge for customer service challenges extensive. An open-door policy at Protel BPO heightens management’s ability to coach employees and enables employees to engage in the problem solving that yields superior customer service.
When consumers interact with a customer service representative and come away from it feeling more like they’ve encountered customer disservice, the results are fairly consistent: they go elsewhere to do business. To prevent this situation in your organization, consider outsourcing your contact center services. It’s unfortunate that almost 80% of organizations think they’re offering “world-class”…
Customer service is important, and this is something that successful business leaders have always known. But did you know that approximately 90% of consumers in America use customer service as a vital component in deciding whether or not they’ll do business with you? Nearly 60% of consumers will switch companies when the customer service they…
If you’ve decided it’s time to outsource your inbound contact center services, you should consider a nearshore organization. Why nearshore? The answer for those who have gone this route revolves around the fact that they’re getting offshore savings with nearshore advantages. One of the best places for nearshore inbound contact center services is Belize —…
You might know Belize as the small Caribbean country on the northeastern coast of Central America, but did you know that it is a perfect spot for top-quality contact center services? It’s considered one of the best nearshore countries for highly-rated contact center assistance. American businesses have recently begun to seek out services from Latin…
Study after study concludes that retailers who have established a relationship with their target audience — who show them that they really care about their satisfaction — are the ones that get the return business. When you outsource to the right inbound contact center, you have an opportunity to build the kind of relationships that…
There are many reasons to partner with a nearshore contact center; namely, your ability to improve customer relationships, but there is another component linked to social responsibility. While you have a responsibility to your employees to remain profitable, you can also help out communities that truly value your business, and you can have a positive…
A superior customer experience is often the differentiator between brands; customers know that if they are not receiving service that feels personal and customized and that meets their needs with laser-focused specificity, that your competitor is all-too-ready to meet their needs. For many companies, this is the initial motivator to outsource customer service. But offering…
Maintaining customer relationships is paramount to maintaining loyalty and earning returned business. The cost of acquiring new customers is quite high, which is why the focus on a positive customer experience is so important. Customers have many options in where to spend their money, which means you have to one-up your competition. You can have…
If you’ve ever talked to a company leader who tried to install an in-house contact center, you probably learned pretty quick why it didn’t work out. From staffing woes to cost overruns, time and energy spent training employees to seeing the brand’s image take a dip — there are plenty of reasons for outsourcing your…
There is a reason companies say their employees are the most valuable asset in their organization; the brand experience they offer is the voice of the company. It’s for this reason that your contact center should be staffed with high-quality professionals capable of representing your brand in a way that is consistent with your company…